Privacy Policy

Welcome to HomeConnectingNUSA.com (the “Website,” “Platform,” or “Site”), operated by Homeconnecting (“Company,” “we,” “us,” or “our”). We are committed to protecting the privacy of everyone who visits or uses our Platform — including homeowners, employers, contractors, tradespeople, and general visitors.

This Privacy Policy explains what personal information we collect, how we use and protect it, when we share it, and what rights you have regarding your information. By using HomeConnectingNUSA.com, you agree to the practices described in this Policy.

If you have questions or concerns about this Policy, please contact us at: Homeconnectingusa@gmail.com.

1. Information We Collect

We collect information in several ways depending on how you interact with our Platform.

A. Information You Provide Directly

When you register for an account, post a job, apply for a project, submit a bid, book a service, or otherwise use our Platform, you may provide:

• Full name, email address, phone number, and mailing or service address
• Account credentials, including username and password
• Business name, contractor license number, trade specialty, and service areas
• Profile information, photographs, and portfolio images
• Job descriptions, project details, scope of work, and timelines
• Uploaded documents, blueprints, architectural plans, and project files
• Bid amounts, estimates, and pricing information
• Payment-related information (processed through our third-party payment processor; we do not store full payment card numbers)
• Messages, communications, and reviews exchanged through the Platform
• Insurance certificates, licenses, and professional credentials
• Employer or company information when posting jobs
• Any other information you choose to provide when contacting us or using Platform features

B. Information Collected Automatically

When you visit or use the Platform, we and our service providers may automatically collect:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, links clicked, features used, and time spent on the Platform
• Referring website or search engine
• Session data and interaction logs
• Cookies and similar tracking technologies (see Section 5)
• Website activity and usage patterns

C. Information from Third Parties

We may receive information about you from third-party services such as payment processors, analytics providers, identity verification services, or other platforms if you choose to connect those accounts or services to our Platform.

2. How We Use Your Information

We use the information we collect to:

• Create, manage, and maintain your account on the Platform
• Connect homeowners and employers with contractors and tradespeople
• Facilitate job postings, project bids, bookings, and contractor registrations
• Process payments and manage billing through our payment processor
• Deliver blueprint takeoff services, estimation tools, and project management features
• Send transactional communications, including confirmations, receipts, and booking updates
• Send service-related notifications, platform updates, and promotional messages (you may opt out of marketing communications at any time)
• Respond to your inquiries, support requests, and feedback
• Verify contractor credentials, licenses, and qualifications where applicable
• Improve, personalize, and develop the Platform and its features
• Monitor Platform activity for security, fraud prevention, and compliance purposes
• Comply with applicable laws, regulations, and legal obligations
• Enforce our Terms of Service and other Platform policies
• Analyze usage trends and measure the effectiveness of our services
• Communicate changes to our policies, terms, or services

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

A. With Other Platform Users

When you post a job, submit a bid, or interact with other users, certain information — such as your name, trade specialty, service area, and project details — may be visible to other users on the Platform as necessary to facilitate connections and transactions.

B. With Service Providers

We work with trusted third-party service providers who assist us in operating the Platform, including payment processors, cloud hosting providers, email and SMS communication services, analytics providers, and customer support tools. These providers are contractually required to protect your information and use it only for the purposes we specify.

C. With Analytics Providers

We may use analytics services (such as Google Analytics) to help us understand how users interact with the Platform. These providers may collect information about your use of the Platform using cookies and similar technologies. Their use of your information is governed by their own privacy policies.

D. For Legal and Safety Purposes

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of our Company, users, or the public.

E. Business Transfers

If our Company is involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change as required by applicable law.

F. With Your Consent

We may share your information for other purposes with your explicit consent.

4. Payment Information

Payment transactions on the Platform are processed by a third-party payment processor (such as Stripe). We do not store, process, or have direct access to your full credit card or bank account numbers. Your payment information is transmitted directly to and stored by our payment processor in accordance with their privacy and security practices, including PCI-DSS compliance standards. We may retain limited transaction records — such as amounts, dates, and transaction IDs — for accounting, billing, and support purposes.

5. Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use our Site.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function properly, such as keeping you logged in and maintaining your session data. These cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Help us understand how visitors use the Platform so we can improve it. For example, we may use Google Analytics to track page views and user interactions.
• Functional Cookies: Remember your preferences and settings to improve your experience on return visits.
• Marketing Cookies: Used to deliver relevant advertisements and measure their effectiveness, where applicable.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform. For more information about managing cookies, visit www.allaboutcookies.org.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain it by law or for legitimate business purposes such as fraud prevention or financial record-keeping.

Uploaded documents, blueprints, and project files may be retained for a period following project completion to support dispute resolution and record-keeping. You may request deletion of specific content by contacting us at Homeconnectingusa@gmail.com.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure cloud infrastructure, access controls, and periodic security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Portability: Request that we provide your data in a portable, machine-readable format where technically feasible.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
• Withdraw Consent: Where we rely on your consent to process information, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Account Deletion: You may request deletion of your account by contacting us. Upon deletion, we will remove your personal information as described in Section 6.

To exercise any of these rights, please contact us at Homeconnectingusa@gmail.com. We will respond to your request within the timeframe required by applicable law.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell about you.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. If this practice changes, we will update this Policy and provide an opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a California privacy request, contact us at Homeconnectingusa@gmail.com. We will verify your identity before processing your request and respond within 45 days as required by law, with an extension of up to 45 additional days where reasonably necessary.

10. Other U.S. State Privacy Laws

Residents of certain other U.S. states — including but not limited to Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws — may have similar rights to access, correct, delete, and opt out of certain processing of their personal information. We are committed to honoring applicable state privacy rights. To submit a request, contact us at Homeconnectingusa@gmail.com.

11. Children's Privacy

HomeConnectingNUSA.com is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at Homeconnectingusa@gmail.com, and we will take steps to delete such information. Users must be at least 18 years of age to create an account and use the Platform.

12. Third-Party Links and Services

The Platform may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies only to information collected by HomeConnectingNUSA.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated Policy on this page with a new “Last Updated” date
• Sending an email notification to registered users (where required by law or where we deem appropriate)
• Displaying a notice on the Platform

Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

14. Contact Us — Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: